FAQs

Frequently Asked Questions

Order Process

How do I place an order on your Web site?

Great question!  All it takes is three simple steps:

Step 1: Select your magnet by either:

• Size: compare prices between different sizes and quantities
• Type: choose from calendar magnets, business card magnets, save the date magnets, etc.
• Shape: reinforce your message with a shape unique to your business or organization
• Design: select from hundreds of designs from our design gallery, or provide your own design and art 

Step 2: When checking out, provide any design instructions in the ‘personalize item’ box (i.e.:  anything you’d like printed on the magnet, colors, layout, etc.) and upload any art you may have.

Step 3: Complete your order by providing your name, mailing address, e-mail address, and phone number.  NOTE: Payment is NOT required until you approve the design proof

Is your Web site safe and secure?

Absolutely.  Our Web site is protected by GeoTrust SSL, which ensures your important information is 100% safe and secure. 

How long will it take before my magnets are ready for shipping?

After placing your order, you will receive a design proof of your magnets within 24 hours. After you approve your artwork and we receive payment your magnets will be produced within 5 business days, ready for shipping.  Please note production time does not include the day the order is received by our factory.  Also, all production is based on a 5-day work week, not including holidays.

What if I cancel my order?

We require written notice via fax, e-mail or mail if you wish to cancel an order. Actual labor, material costs, and shipping costs incurred prior to cancellation will be charged.

Can I order less than 500 magnets?

Minimum quantity varies by product -depending on the item, minimums may be as low as 100.  For prices on quantities of more than 50,000 please contact us.

What do your prices include?

Our prices include everything BUT shipping.  Unlike many other vendors set-up, full color printing, an online design proof of your magnets, and consultative customer service is free. 

How are my magnets shipped?

Your magnets will be shipped via FedEx ground. If you require a faster shipping method (or a rush order), please let us know. Shipping method and cost is to continental United States only. Hawaii, Alaska, Virgin Islands, Puerto Rico, Canada and any other areas outside the United States will incur extra shipping costs and applicable taxes/duties.

Magnets

How will I know the quality of your magnets without seeing them?

We manufacture our magnets in the United States out of the highest quality materials. Our magnets are strong, capable of holding 3-5 sheets of paper.  Of course, if you'd like to see for yourself please contact us and we'll send a free sample pack your way. We're sure you'll be as confident about the quality of our magnets as we are. 

What is the difference between indoor and outdoor magnets?

Indoor magnets are meant to be kept indoors, outside of the elements.  Outdoor magnets, on the other hand, are thicker, stronger, and printed with UV resistant ink to weather the elements.  Additionally, outdoor magnets can be applied to moving items like cars, trucks, or vans.  All of our outdoor magnets can be found here. 

Artwork

Do you charge extra for artwork?

We do not charge extra for artwork.  Please note:  during the proofing and approval process we allow a maximum of two free proofs. Additional proofs will be charged at $20 each. 

Do you charge extra for more colors?

Nope. Whether you're looking for 1 color, 10 colors, or 10 million colors there are no additional costs.  In fact, we manufacture all of our magnets using a four color process, so your finished magnets will be produced with a professional, high-quality look and feel.

Can you color match exactly?

Keep in mind that all colors vary with the printing process and the color and surface of the material. Colors can also change under lamination, and variations may occur which are beyond our control. Although we do our very best to maintain the highest possible quality assurance, we cannot always guarantee exact color matches. If your order requires exact color matching (i.e. to your company logo or colors, etc.), please let us know and we will be make arrangements for special processing.

How do I supply artwork?

Click here for our full artwork specifications.  You can supply finished artwork as well as materials for us to prepare the artwork (photos, text etc.).

Payment Process

When do I pay for my magnets?

Payment is required in full once your artwork has been approved.

How do I pay for my orders?

We accept Visa, MasterCard, American Express, Discover, Personal Checks, Business Checks, Cashiers Checks, and Money Orders.

Who do I make the check or money order out to?

Please make out any checks or money orders to: Attn: Accounts Dept., Magnets.com, 51 Pacific Ave, Suite 4 Jersey City, NJ 07304

Do you accept C.O.D's?

No, C.O.D. orders are no longer accepted.

How much is shipping?

Shipping is calculated based on the size and quantity of the magnets you order. We ship with FedEx ground for most orders and can use your account if preferred. Other shipping methods and carriers are available. For orders to Hawaii, Alaska, Virgin Islands, Puerto Rico, Canada, or any other areas outside the United States, please contact us about shipping costs and applicable taxes/duties.

Do you ship to Canada?

You bet!  We don't want to leave our friends to the north in the cold!

Resellers

Do you sell wholesale to distributors?

You bet!  In fact, we created a reseller specific Web site for ease of navigation and use.  Simply visit www.ResellerMagnets.com to register, view our prices, and begin placing orders.