FAQs

Real Estate Magnets | Magnets.com

Do you charge extra for multiple colors?

The colors for your custom magnets are only limited by your imagination. There are no additional costs for multiple colors. All of our magnets are produced using a four-color process, so your magnets will have a professional, high-quality look and feel.

Can you color match exactly?

Although we do our very best to maintain the highest possible quality assurance, we cannot always guarantee exact color matches when you buy magnets online. There are variations that may occur which are beyond our control — colors vary with the printing process and the color and finish of the materials used. Colors can also change under lamination.

If your order requires exact color matching for your company logo or brand guide colors, etc., please let us know and we will make arrangements for special processing of your custom magnets.

How do I supply artwork?

Check out our art guidelines for our full artwork specifications. You can supply finished artwork as well as materials for us to prepare the artwork (photos, text etc.) for your custom magnets.

What happens if I have multiple versions of my art?

For each copy change, up to 10 in total, the cost is $30 each. For more than 10 changes, the cost decreases to $20 each. We help you save money by charging according to the total quantity of magnets ordered, instead of a quantity rate for each individual copy ordered.

Payment Process & Shipping

Below are some answers to questions about processing and shipping when you buy magnets online from us.

Do I have to pay before approval?

No. We never require payment until you approve your FREE digital proof and are 100% satisfied. It has been this way for more than 25 years, and it's one of the many reasons our customers recommend Magnets.com when they are asked where to buy magnets.

How do I pay for my custom magnets order?

Once you approve your final design proof, it’s time to pay. We will begin production upon receipt of your full payment for your order. We accept Visa, MasterCard, American Express, and Discover. Business checks may be acceptable, but require prior Customer Service approval.

How much is shipping?

You can estimate the shipping charges for your magnets order in your Shopping Cart on this website. Charges are based on delivery zip code, total shipping weight, and method chosen for shipping your magnets order. We normally ship with FedEx Ground for most orders, and we can use your FedEx account credentials if preferred.

For orders to Hawaii, Alaska, US Virgin Islands, Puerto Rico, Canada or any other areas outside the United States, we use USPS due to the lower cost shipping fees available.

Other shipping methods and carriers are available. Please contact us for additional information.

Do you ship to APO addresses?

We are proud to ship directly to APO addresses. Please contact us for additional information.

Do you offer refunds?

If your magnets have a manufacturing defect, we will happily replace them free of charge. If there is an issue with the magnets unrelated to the manufacturing process, we are able to offer a discount on a replacement batch.

Claims must be made within seven business days from receipt of order. Contact us at sales@magnets.com with your order number and a description of the problem. Our customer service and quality control team will review your concerns and contact you with a resolution.

Other Questions

Here are a couple of other questions we often receive.

Do you sell wholesale magnets to distributors and resellers?

You bet! In fact, we created a magnet reseller program and website for ease of navigation and use. Simply take a moment to register so you can view our prices and begin placing orders.

Do you also sell stickers, decals and labels?

Absolutely! We can help with all your sticky situations. For stickers, decals and labels, check out our sister site, Customized Stickers.